Shrewsbury-based team fuels global call centre software provider's growth
TCN UK, a global provider of cloud-based call centre software, is celebrating a period of remarkable growth, driven significantly by its Shrewsbury-based team.
The company, headquartered in Utah, USA, has seen a 180% increase in recurring monthly revenue in 2024 compared to the previous year.
Operating in the UK for just two and a half years, the Shrewsbury team, with technical support from the EU team, has more than quadrupled in size. This expansion has coincided with a tripling of the company's client base and a 250% surge in its referral network. More partners are expected to join this growing network in 2025.
Spencer Taylor, Regional Head of Sales and Operations for UK and Eire, expressed his pride in the UK and EU teams, highlighting their "monumental growth in all areas." He noted TCN's established reputation in the US and the UK team's success in quickly becoming a key player, particularly within the credit and collections sector, which represents approximately 70% of their revenue.
Taylor emphasised the company's commitment to customer service and client support, stating, "We believe that the TCN platform, contract setup and customer support is unmatched in the industry." He also pointed out the company's unique approach of "earning your business every day" through flexible, no-long-term contracts.
Kerry Sherman, Executive Vice President of Business Development EMEA, praised the UK team's "efforts, determination and sheer brilliance" in achieving such rapid growth. She emphasised the company's focus on building a community rather than just a brand, highlighting client satisfaction as a top priority. Sherman also acknowledged the UK team's recent "Technology Team of the Year" award at the Credit Connect Technology Awards 2024, further solidifying their success. She mentioned TCN's affiliations with the CICM, CSA, and Malg, and the upcoming C3 UK User Conference on June 5th, as indicators of a promising 2025.
TCN's multi-award-winning platform empowers businesses to communicate effectively with customers while improving operational efficiency. Supporting billions of interactions annually, the software is designed to be powerful, flexible, and scalable. The company also prides itself on rapid implementation, often within hours or days rather than weeks or months.
With over two decades of experience, TCN has a global presence, including data centres and offices in the USA, Canada, India, Australia, and across Europe. The Shrewsbury team's contribution to the company's growth story underscores the region's growing importance in the tech sector.
