New AI-powered tool helps older adults in Shrewsbury build confidence online
A new digital inclusion website developed by volunteers in Shrewsbury is now using artificial intelligence to help adults learn essential online skills and stay safe in an increasingly digital world.
The Mind the Digital Gap website, launched by the Roy Fletcher Centre, brings together accessible guides, scam-awareness information, and a simple way to book free one-to-one digital skills sessions.
It also includes a simple self-assessment tool that asks users a series of friendly questions about their confidence with everyday digital tasks. Using AI, it then generates a personalised study plan to guide each learner towards the support they need.
The tool has been created to support adults who may feel left behind by technology. Many are worried about scams, online forms, passwords, GP apps, or video calling family members.
Kevin Cahill, one of the volunteers on the Digital Skills programme said:
“AI can feel overwhelming, but it can also be extremely helpful. We’ve designed the tool so that someone who isn’t confident with technology can answer a few simple questions and instantly receive a personal learning plan written in plain English. It points people to the right support and avoids that feeling of not knowing where to start.
"The important thing is that the AI doesn’t replace people. It helps us as volunteers understand what someone needs so we can support them better.”
The Roy Fletcher Centre has seen a steady rise in adults seeking help with online tasks in the past year, especially those concerned about online safety or trying to navigate essential digital services.
Mind the Digital Gap brings together practical guides, safety tips, and details of weekly support sessions held at the Roy Fletcher Centre. The site has been designed to be accessible, easy to navigate, and suitable for people who may be new to using smartphones or computers.
Jenny Taylor, CEO of the Roy Fletcher Centre, added:
“Digital skills are not a luxury but a lifeline, essential for staying independent. Whether it’s managing appointments, keeping in touch with family, or avoiding scams, we want people to feel supported every step of the way. This website helps us reach more of the community and makes it easier for people to get the help they need.”
Pauline Briand, Deputy CEO who oversees the Digital Skills programme, said:
“Many older adults want to stay connected and independent but have reservations about technology. The AI tool allows a person to have a safe, friendly starting point to bridge the digital gap.
"Initially, prospective participants meet a real person at the Roy Fletcher Centre who is sympathetic to their needs. It is a very human approach to digital learning.”
The project aims to make digital support more accessible to the local community, particularly those who lack confidence or don’t know where to begin.
Adults can try the AI tool, learn more about online safety, or book a free session at mindthedigitalgap.co.uk or call 01743 341300
The Digital Skills sessions take place weekly at the Roy Fletcher Centre on Cross Hill, Shrewsbury.
