Shropshire Council service gets top marks for vulnerable people

Community Living, based in Shrewsbury, provides support for adults with learning disabilities throughout Shropshire to enable them to live independently in ordinary housing within their community.

The report published last week on the Review of Compliance found that Community Living were meeting all the essential standards of quality and safety and were judged to be compliant in all areas of its inspection.

CQC Inspections are graded from ‘compliant’ to ‘major concern’. Receiving a ‘compliant’ rating at inspection signifies a service is consistent and reflective of individuals’ needs, that it demonstrates the high level of quality care, and represents real dedication from staff.

Commenting in the report, the inspector indicated that people were supported to make choices about their care and support which reflects their views and wishes. They are treated with dignity and respect and their independence is promoted. One person told them “Community Living do a wonderful job. Everyone is so proud at how well I’m doing. They do a perfect job. They are superstars and I’m very impressed with them”.

The inspector also indicated that staff shared sound examples of how they promoted privacy and dignity and that they were provided with “good” training opportunities to keep people safe and meet their individual and complex needs.

Feedback from staff and other professionals who used the service was very positive. One professional had informed CQC that, “They work very well with all professionals and have a ‘can do attitude’ with people they support. Their person-centredness really shines through. All credit to them, they do a great job”.

Councillor Ann Hartley, Shropshire Council’s Cabinet member for health and well-being, said,

“I am absolutely delighted that Community Living has received such a positive report. This recognises the caring, professionalism and commitment of our dedicated staff who ensure the safety and well-being of our most vulnerable people. I’d like to congratulate the team whom I’m sure are very proud of the results of this report.”

Councillor Steve Charmley, Shropshire Council’s Cabinet member for disability, said:

“This is great news and a true testament to the hard work and dedication of staff. This report indicates that the service is not only getting it right for the people it supports, but is also doing this in an environment that recognises and nurtures that.”

Manager of Community Living, Liz Casson, said:

”Our staff work really hard to provide a good service to vulnerable people. Staff have a great rapport with people they work with and are very compassionate and committed about the support they provide.”