Severn Trent to keep customers water bills down

Severn Trent Water customers have enjoyed the lowest average bills for the last six years, with bills in 2015/16 falling five per cent to £329 for metered and un-metered customers.

The company also pledged to invest £6.2 billion over the next five years to improve services, including fixing leaks quicker, reducing sewer flooding and improving the quality of rivers and the environment.

Britain's water regulator Ofwat, which sets suppliers' tariffs over five-year periods, in December announced that companies will have to deal with a lower return on assets in the 2015-2020 regulatory period.

This means British water suppliers are facing tighter financial parameters, while consumers will benefit from lower bills.

Severn Trent CEO, Liv Garfield, said:

“We’re proud to say that we have the best value in Britain. We spoke to lots of our customers when putting our plans together and what they said is that, whilst they want low bills, they also want great service and value for money, so we think we have the right plan to achieve all of this. We’re putting an even greater focus on fixing leaks, reducing the number of times we interrupt our customers’ water supply and reducing sewer flooding.

"While we have the lowest bills in Britain, we understand that our customers sometimes struggle to pay and there is help available.

“If you’re having financial difficulties then please speak to us as we have a wide variety of schemes to help. We can help you to manage your payments with weekly or fortnightly payment plans. Or if you live alone and can’t have a meter installed; then we can offer you a Single Occupier Assessed Charge, which is a cheaper alternative.

“In addition, we have schemes such as Water Sure, Water Direct and a grant scheme called the Severn Trent Trust Fund. More details about our schemes can be found on our website www.stwater.co.uk or call us on 0345 7 500500.”