Market Drayton home delivering outstanding care
A north Shropshire care home has become one of only a few in the county to be awarded a rare ‘outstanding’ rating by independent watchdogs.
Inspectors from the Care Quality Commission praised the staff at Woodcroft in Market Drayton for their “exceptional service” and how they respected and valued residents and empowered them to get involved in their care following the unannounced visit last month.
The 50-bed home is run by Coverage Care and caters for older people and those with dementia in long term residential or respite care.
The official report said services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care while the home’s leaders and the service culture they created “drove and improved high-quality, person-centred care”.
David Coull, Chief Executive of Coverage Care, said: “This is a superb report that has reinforced the incredible work that is being done by the team at Woodcroft.
“Every single aspect of the service provided at Woodcroft has been examined and adapted to deliver the best outcomes for the residents and this has been reflected in the outstanding rating. We are very proud of the team at Woodcroft and will be using their experience as examples of best practice across our network of homes.”
Woodcroft Manager Kelly Lowry, who was noted in the report for her “exceptional leadership qualities, drive and enthusiasm”, added: “Our aim is to deliver a home from home environment where residents are respected and receive the highest standard of care possible.
“One of the most gratifying things to read in this report were comments from inspectors, the residents and relatives about the compassion of our team. We are delighted to be one of just a few ‘outstanding’ homes in Shropshire and will carry on working hard to deliver the best care.”
