Inspectors award good rating to Telford care home

A Telford home that specialises in looking after people with dementia has been praised for promoting a culture of “high quality person-centred care” following its latest inspection by care watchdogs.

Lightmoor View received a ‘good’ rating across all elements of its service following the unannounced visit by inspectors from the Care Quality Commission on February 26.

The recently published report said the home was “consistently managed and well-led” with a “supportive culture of openness and transparency”, underpinned by valued and motivated staff.

The team of three inspectors, a medicines specialist, a registered nurse and expert by experience spent a day at the home in Nightingale Walk to assess how safe, effective, caring, responsive and well led it was.

They spoke to 14 residents, seven relatives, two healthcare professionals and 12 members of staff including care, domestic and administrative staff, to assess the effectiveness of its services. They also reviewed medical records of 12 residents.

The official report noted that residents were positive about the care and support they received to give them maximum choice and control of their lives, with staff labelled as kind, caring and compassionate.

Lightmoor View can care for up to 75 people with dementia in its six units, one of which is currently undergoing a major refurbishment.

It is run by the not-for-profit organisation Coverage Care, Shropshire’s largest independent care provider. So far in 2019, inspections of two of other Coverage Care homes - New Fairholme in Oswestry and Briarfields in Shrewsbury – have resulted in ‘good’ ratings.

Chief Executive David Coull said: “We are delighted with this positive endorsement of the home from the inspectors. They recognised the great strides that have been made across all aspects of the service and that we provide a safe environment for people whilst managing to create a relaxed atmosphere where staff have time to interact with residents.

“The team at Lightmoor View are delivering excellent care and fully deserve this independent commendation.”

Manager Michelle Yates added: “Our residents are at the heart of everything we do and the fact that inspectors recognised the high quality person centred care we deliver is very gratifying.

“Our team will continue to build on the progress we have made and build on this for the future.”