Double success for Priorslee House care home

Local care home Priorslee House, in Telford, is celebrating a glowing report from the independent regulator, the Care Quality Commission (CQC).

The team at HC-One-run home Priorslee House were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas. This was the first inspection of the home by the CQC, and their report demonstrates that the home is providing high standards of care for Residents.

The CQC’s inspectors were full of praise for the caring team at Priorslee House, who were described as ‘kind and compassionate’ and were praised for the positive relationships they build with each resident.

Residents inspectors chatted to on the day of their visit told them "I'm happy here because [staff] respect you." One Resident said, "The staff treat me with respect ", while the Relative of a Resident commented that the "Staff are so caring”.

And there’s been double cause for celebration at Priorslee House, as Residents and Relatives have voted the care home in the Top 20 recommended care homes in the West Midlands in this year’s carehome.co.uk awards.

Carehome.co.uk, the UK's leading care home directory and comparison website, holds its annual Care Home Awards to recognise the 20 top-rated care homes in each region of the UK.

These are based on individual review scores that carehome.co.uk have received from Residents, and their friends, family and loved ones, demonstrating real life opinions and first-hand experiences from those most closely connected to the home.

Priorslee House achieved a 10/10 average rating on the independent review site, marking their spot in the top 20 across the West Midlands for the second year running. The team at Priorslee House have been celebrating both pieces of good news with Residents and their loved ones.

HC-One’s Priorslee House Care Home Manager, Anita Horton commented:

“We are so pleased with both of these achievements. The CQC report is a testament to the hard work and kind care that each and every member of the team puts in, day in day out. Ours is the only care home in Telford and Wrekin to currently have a top 10/10 score and to achieve a Top 20 award. I am so proud of everybody at Priorslee House.”

HC-One’s Area Director, Heidi Scott, said:

“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.

“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”