New county-wide mental health text help service launched
Residents across Shropshire, Telford and Wrekin now have access to a vital new lifeline as a free, 24-hour mental health text support service.
The initiative, designed to provide immediate assistance to people of all ages, marks a significant step forward in making mental health care more inclusive and accessible across the county.
The service is delivered by Shout on behalf of the Midlands Partnership University NHS Foundation Trust (MPFT), having been commissioned by NHS Shropshire, Telford and Wrekin. By simply texting the keyword ‘STW’ to 85258, individuals can start a confidential conversation with a trained mental health professional at any time of the day or night, including weekends and public holidays.
This new digital pathway expands the local support network, complementing existing services such as NHS 111 option 2. It aligns with the national transformation of NHS mental health care, which aims to improve responsiveness for those in distress. One of the primary benefits of the text-based model is its discretion; it offers a private way for people to seek help in public places or for those who find speaking on the telephone a barrier to getting support.
The service is specifically tailored for those experiencing mental health difficulties and is delivered with a focus on compassion and understanding. Because there is no need for an appointment or a formal referral, it removes many of the traditional hurdles to care. Furthermore, the service is fully integrated with local networks. If a user requires further assistance, text responders are equipped to signpost them to local crisis teams or community-based mental health resources.
Bernie Bentick, the portfolio holder for health and public protection, welcomed the arrival of the service, noting that it arrives at a crucial time for the region. He remarked that he welcomed the Shout text messaging service as it complements existing options for those in a mental health crisis. He added that while some of Shropshire’s mental health indicators require improvement, this is a development that officials hope will provide a meaningful impact.
Health leaders have clarified that while the service is a robust tool for those struggling with their feelings or experiencing distress, it is not intended for life-threatening emergencies. Anyone feeling unsafe or at immediate risk should continue to call 999. Additionally, individuals already under the care of local mental health teams are encouraged to contact their named worker first, in accordance with their established care plans.
