Shropshire Courier Company Celebrates Customer Quality Certification
A Shropshire same day courier company’s commitment to delivering outstanding service has been formally acknowledged after it achieved an internationally-recognised quality accreditation.
Shrewsbury-based Dex’s Midnight Runners (DMR) has officially obtained ISO9001 certification after successfully completing a series of rigorous independent assessments and external audits into its policies and procedures.
The accolade demonstrates the firm, which was founded in 2004 by highly experienced logistics professional Derek Bennion, has implemented an effective Quality Management System across its entire day-to-day operations and is fully committed to ‘quality, customers and improving efficiency’.
“Achieving ISO9001 certification involved a particularly meticulous analysis of our working practices carried out over a number of months,” Derek Bennion, Founder and Director of DMR, explained. “All our policies, procedures, and systems were independently inspected to ensure they were measurable and achievable, then we had to successfully pass a full-on external audit, which focused on areas including whether appropriate levels of staff training were in place, and how we as a business monitor customer satisfaction and respond to their feedback.
“In the industry we work in, reliability and responsiveness are often taken as a given, but each and every customer still needs reassurance that their parcel or package will be delivered safely and on time, which is why we are delighted that our way of doing business meets internationally-recognised quality standards.”
As well as successfully securing ISO9001 certification, DMR has also been shortlisted in the final four companies in the Outstanding Customer Service category at the Shropshire Business Awards, in no small part due to the firm’s track record of not just helping clients deal with ‘one-off’ same day delivery dilemmas and emergencies, but because of its ongoing work for a diverse range of customers and businesses, including operating a fully-refrigerated sample collection and delivery service for utilities and environmental testing companies such as Welsh Water.
“With customers such as these, impeccable standards of service are essential, and in addition to our ISO9001 certification, we also hold the Environment Agency’s Waste Carriers License, are members of the National Water Hygiene Scheme, and ensure all our drivers are appropriately trained. We have also invested in bespoke courier software that tracks details like driver location, pick-up times, and vehicle temperature in real-time, enabling us to evaluate each job instantly and keep customers completely up to speed with progress,” Derek added.
